FAQ

Frequently asked questions

What services do you provide?


Answer: Our major support services include Computer Set Ups, Home Networking, Business Repairs, Web & Email Security, Data Backup and Advisory, Virus Removal, Computer Laptop Repairs or Gaming Desktop rebuilds but if it’s something that involves abit of technology, its more than highly likely we can fix it. Just get in touch and we can chat about what you need on the day.




What if I really don’t know what the problem is?


Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.




Do you provide services in my area?


Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326




How do I pay for the work done by your engineers?


For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.




What can I expect of the technician who comes to my company?


Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.




What do I need to know before I have a Professional Nerdcore Engineer visit my home?


Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.